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Frequently Asked Questions

A: Please provide your equipment brand, specific model (e.g., Kubota DC70, Yanmar AW70V, etc.), and the original part number (if available). Our technical team will precisely match the correct replacement part based on this information, avoiding installation failures due to model mismatches. We recommend verifying the machine’s serial number and the part’s unique code when placing an order.

A: Quality can be assessed from several aspects:

  1. Check whether the product comes with a certificate of conformity, instruction manual, and inspector’s stamp;
  2. Verify that packaging labels are complete (product name, specifications, model, registered trademark, manufacturer name and address, etc.);
  3. Inspect the part for visible defects such as cracks, rust, or dimensional deviations;
  4. Request material test reports and batch inspection certificates from the supplier.

A: Replacement intervals vary by part type. Wear parts (such as blades, belts, filters, etc.) should be inspected before each season and replaced if severely worn. Structural parts (such as gears, shafts, etc.) are replaced based on actual wear condition. We generally recommend following the maintenance schedule in the equipment operator’s manual.

A: MOQ depends on the product type. For products requiring die/mold development (such as forgings and castings), the MOQ is typically higher. For standard parts and wear parts, the MOQ is lower. We support mixed-lot orders, where different categories can be combined in one order, helping customers reduce inventory pressure.

A: Yes. We can provide packaging design, label customization, and private labeling according to customer requirements, helping distributors build their own brands.

A: We generally support multiple payment methods. Specific terms can be negotiated when signing the purchase contract.

A: For standard products, the delivery lead time is 15-25 working days. For custom products or large-volume orders, the lead time is determined based on production scheduling.

A: Yes. Sample orders are supported. After customer verification, the order can be converted to a bulk order.

A: Maikeyier’s forging factory holds quality management system certifications such as ISO 9001.

A: Yes. Reputable factories conduct comprehensive inspections (hardness, dimensions, appearance, etc.) before shipment. Each batch comes with a factory inspection report to ensure compliance with quality standards.

A: We use export-standard packaging (e.g., rust prevention, reinforced wooden crates/pallets) to minimize transit damage. If damage occurs due to packaging issues, we can discuss resolution.

A: Every batch we ship has a batch number for full traceability. If a quality issue is confirmed to be our responsibility, we support return, exchange, or replacement.

A: Yes. We provide technical support including parts matching, model compatibility confirmation, and maintenance recommendations, helping customers respond quickly to end-user market needs.

A: Our warehouse follows strict order verification and shipment inspection procedures to minimize the likelihood of errors. If a shipping error does occur, we will arrange a replacement or exchange promptly.

Service Response

Speed
  • 30 mins Establish contact
  • 60 mins Understand needs
  • 24 hours Provide a quote
  • 7 days Ready to ship

After-sales Service

Support
  • 1 hour Response to your issue
  • 1 day Troubleshoot the problem
  • 365 days Online after-sales service

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